Terms and Conditions - Effective from May 2007

The following terms and conditions form the basis of the agreement between you and GlobalXperience (a trading name of The Ethical Travel Group Limited). It is important that you read this document carefully before declaring that you agree to the terms. Should you have any questions, please contact us on info@globalXperience.com.

A number of the words and expressions we use in these terms have a particular meaning which is set out in cl 25. Please read this clause before you read the rest of these terms. Please note, you will have a separate booking and contract for each confirmed programme, tour and/or excursion.

When you make a booking for a GlobalXperience travel experience you are agreeing to the following:

1. What GlobalXperience will provide for you

For the agreed travel experience fee we provide (as applicable):

• A participant programme, tour or excursion as confirmed by us.
• Accommodation and food where and as stated.
• Details of your programme, the host organisation, accommodation and local contacts.
• Orientation before or on arrival at your destination.
• An In Country Representative (ICR) and 24 hour emergency support.
• A local representative to meet you at the airport and/or transport to your programme, where stated.
• A Travel Advisor to be your point of contact at GlobalXperience.

2. Programme application, deposit and payment
We will process your application on receipt of your booking and your deposit of £150 (unless otherwise advised at the time of booking) or full payment if you apply within 60 days of your proposed arrival date.

Due to the costs involved in processing your application, we will unfortunately not be in a position to refund your deposit except where expressly stated in these terms. Your full deposit, plus any further fees paid, will however be refunded should we be unable to find a suitable programme for you.

If your requested programme, tour or excursion is not available or we consider you are unsuitable for it for whatever reason; we will contact you to discuss an alternative programme / tour / excursion.
Once we are in a position to do so, we will send you a Programme Confirmation Pack (PCP) which will include written confirmation of your travel experience, an invoice which shows details of payments made plus the date and amount of balance due, your insurance certificate (where purchased through GlobalXperience) and our participant Code of Conduct (COC). A binding contract between us comes into existence when we issue our written confirmation of your travel experience.
You must ensure that you:

• Complete and submit a Personal Information Form (PIF) – the form is available through a        link to our website, which will be provided in your confirmation email and PCP
• Read and sign the GlobalXperience Code of Conduct
• Provide us with a copy of your insurance certificate (when not purchasing the policy available    through GlobalXperience)
• Post or fax the signed Code of Conduct and a copy of your insurance cover if applicable to:

GlobalXperience,
Cowleaze House,
Cowleaze Road,
Kingston Upon Thames,
Surrey,
KT2 6DZ,
UNITED KINGDOM

You must pay the balance of the travel experience fee at least 60-days before your arrival date or on booking if you apply within 60 days of the proposed arrival date. The balance will be automatically debited from the debit or credit card used to pay the deposit approximately 60 days before your arrival date unless you contact us before then with details of an alternative debit or credit card.

We reserve the right to postpone or cancel your travel experience if we do not receive the balance payment, as well as the fully completed PIF and signed COC forms, by the due date. The PIF and COC should be submitted as soon as possible following receipt of your PCP, but in any event must be received by us no later than 28 days prior to your arrival date. Where you are booking and arriving at your programme within a month, the deadline for receipt of the items above is 14-days prior to arrival.

You agree that the following circumstances / situations will entitle GlobalXperience to cancel or refuse your booking at any time. If your booking is cancelled after it has been confirmed as set out above, cancellation charges as set out in clause 5 will be payable.

• You fail to complete, sign and return the relevant forms mentioned above (PIF and COC) or provide any other requested information (e.g. flight and arrival details) within the applicable timescale.
• In GlobalXperience’s opinion, you fail to demonstrate reasonable aptitude and enthusiasm for participating in our programmes in general or specifically in your chosen programme.
• You have a criminal conviction which makes you, in our sole opinion, unsuitable for participating in our programmes in general or in your chosen programme.
• You exclude or provide inaccurate information that may be relevant to your application.
We may, where applicable, ask for proof of your age (a copy of passport, birth certificate or driving licence).

3. Programme / Tour / Excursion Acceptance
Should you not be accepted onto your chosen programme / tour / excursion, we will attempt to arrange for a suitable alternative programme / tour / excursion. We will advise you of the proposed alternative and only proceed on receiving your approval. The fee for the alternative programme / tour / excursion will be as per the GlobalXperience website at that point and any difference will be refunded or charged to you.

If you are not satisfied with our suggested alternative, or we cannot find a suitable alternative programme / tour / excursion, we will refund your travel experience fee as set out in clause 2 above.
It is important to note that we will not be able to refund third party and additional costs incurred by you, such as but not limited to, travel insurance, flights, visa, medical costs and expenses for training already received.

Accordingly, except where you are required to do so by these terms, you are advised not incur such expenditure prior to receiving confirmation of your travel experience if you can avoid doing so.

4. Changes to your booking
We will endeavour to arrange for changes to your travel experience on receipt of a written request from you and provided that there is sufficient time to do so. We will let you know what the additional charges are in advance and if you wish to continue with the revised travel experience you agree to pay these.

In order to make a change to your travel experience we would normally require a minimum of 45-days’ notice, but this may vary depending on the travel experience. We reserve the right to cancel your booking and treat the changed arrangements as a new booking should we receive your change request less than 45 days from the arrival date, in which case the cancellation charges as per clause 5 will apply

The following minimum administration fees will apply where we receive your written change request at the Cowleaze House UK office within the following periods before your arrival date and where a suitable alternative programme, tour or excursion, as applicable, can be found. You will in addition be responsible for all costs and charges we incur or any organisation or operator of any tour or excursion imposes as a result of the change:

• More than 60-days before arrival date £50.
• Less than 60 days before arrival date £100.

5. Cancellation Policy
We will only accept cancellations received in writing at our UK office. Please set out clearly your booking reference and reason for cancellation.
GlobalXperience will attempt to find a participant to replace you as quickly as possible, but cancellations may have an adverse effect (financially and otherwise) on the host organizations and programmes we work with. For these reasons the travel experience fee will be refunded to you on a sliding scale based on the length of time remaining in advance of your original agreed arrival date as follows:

• Cancellation 60-days or more before arrival date: Full travel experience fee less deposit and training costs (e.g. safety course, TEFL) refunded.
• Cancellation between 59 and 30 days before arrival date: 50% of travel experience fee.
• Cancellation less than 30 days before arrival date: No fee refunded.
Should you choose to leave or terminate your travel experience after it has started, GlobalXperience will not refund or cover any costs or losses suffered due to your early departure / termination whatsoever, and you will not receive any refund of your travel experience fee. We, our In Country Representatives and the operators also do not accept any responsibility for you once you have left your programme.

6. Local Representatives and Support
GlobalXperience will provide you with local representative support in all countries where we have programmes. A national In-Country Representative (ICR) will be your first point of contact who could be an individual or a team of people depending on the country you are visiting.
The ICRs are a source of advice and will co-ordinate and liaise with you, your programme and with us to ensure that your experience is as enjoyable and problem free as possible.

They are also a point of contact in an emergency and will endeavour to give you assistance in any situation where it is reasonably possible.
We will provide you with their full contact details on which they are contactable during normal business hours, or in the event of an emergency, 24 hours per day.

7. Disruption and Force Majeure (Unusual Circumstances)
If your programme is disrupted or you are otherwise affected by unusual events or circumstances you should contact your ICR immediately.

Your ICR will investigate the situation and, depending on the circumstances, may recommend an alternative programme for you to move to which you will have the right to accept or decline. Your ICR will help make the relevant transport arrangements for you to move to a new programme, or alternatively to return home should you chose to do so instead.

Should your new programme be in a different country, or if it is more appropriate for you to return home, you will be responsible for the transport costs.

Except where otherwise expressly stated in these terms, we regret we cannot accept liability or pay any compensation, refund, expenses, costs, losses or any other sum of whatever description where your programme, tour or excursion is disrupted, cancelled, curtailed, changed or affected in any way or you otherwise suffer any damage or loss as described in cl 21(2) a result of unusual events or circumstances.

In these terms, unusual events or circumstances means any event or circumstance which we or your organisation or the operator of your tour or excursion could not, even with all due care, foresee or avoid. Such events / circumstances are likely to include war or threat of war, riot, civil strife or disruption, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Support & problem solving during your programme
You may find challenges and difficulties during your time at the programme. Often this may be part of the experience of participating, but following the procedure below will help to resolve any problems or difficulties you may encounter:

a) Consider carefully what the problem is and whether you can solve it yourself.
b) Ask the relevant contact or coordinators at your programme for help and together try to reach a solution.
c) Contact your In Country Representative, discuss the problem and outline the actions you and the host organisation have already taken.
d) Contact the GlobalXperience office directly at the contact numbers on the website and speak to your relevant Travel Advisor. We will respond within 48 hours, unless it is an emergency in which case all reasonable steps will be taken to resolve the issue in the shortest possible time
Should you remain dissatisfied after following the above steps then please refer to our complaints procedure outlined in clause 15.

9. Passport & Visas
It is your responsibility to ensure that you have a passport that is valid until at least 6 months after your scheduled return date.

It is important that you check what the visa requirements are for the country that you will be visiting. We will assist you by providing you with helpful information and contacts for obtaining the appropriate visas. Your specific passport and visa requirements are your responsibility and you should confirm these with the relevant Embassies or Consulates. If you are not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

Passport and visa requirements may change and you must check the up to date position in good time before departure from the UK.

A full British passport presently takes approximately 2 to 6 weeks to obtain depending on whether you are renewing an existing passport or obtaining one for the first time. If you haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your departure date from the UK. The UK Passport Service has to confirm your identity before issuing your first passport and they will ask you to attend an interview in order to do this.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before your departure from the UK. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

10. Insurance
We require you to be comprehensively covered by suitable travel insurance prior to departing for your GlobalXperience programme. It is your responsibility to ensure that appropriate cover is taken out that provides cover for the following as a minimum:

• Cancelled flights or programme(s).
• Lost / damaged / delayed baggage and personal possessions.
• Medical expenses and the cost of repatriation in the event of serious illness or injury (including air ambulance and helicopter rescue).
• Legal expenses and liabilities.

GlobalXperience can offer you a policy which will provide you with appropriate insurance cover if purchased, but should you choose to use a different provider you must submit a copy of your insurance certificate as set out in clause 2 above. GlobalXperience takes no responsibility for any losses or damages incurred should you be un- or underinsured.

Please read your policy details carefully and take them away with you. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs.

11. Travel and Other Advice
The travel information on our website and database is continuously updated and is believed to be correct. Any omission or error, either on the website or by our Sales Advisors, is therefore inadvertent. It is your responsibility to clarify advice or information provided by GlobalXperience and we recommend that you check with the Foreign and Commonwealth Office (www.fco.gov.uk/knowbeforeyougo) as and when required.

12. Medical & Health
It is important that you consider the medical and health implications of visiting a foreign country and the conditions at your programme. GlobalXperience reserves the right to cancel your booking on medical grounds, so it is important that you ensure that you are fit and healthy by following these guidelines:

• Consult your general practitioner and obtain their advice on your intended destination and activities.
• Ensure that you have received all relevant vaccinations. For some countries a Certificate of Vaccination against certain diseases may be required and it is your responsibility to ensure that you bring the relevant certificate(s) with you.
• Obtain advice on essential medication and equipment to take with you, and ensure that you take sufficient amounts of these to cover the whole period you are abroad.
• Obtain the Department of Health leaflet T7 (Health Advice for Travellers) which is available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices.

GlobalXperience does not accept any responsibility whatsoever if you are refused entry to any country due to incorrect or incomplete health documents, or failure to comply with any other reasonable medical and health related precautions.

If you have any medical problem or disability which may affect your travel experience, you must provide us with full details before or at the time you make your application so that we can advise as to the suitability of your chosen programme, tour or excursion.

If we / the organisation / the operator of your tour or excursion reasonably feel unable to properly accommodate your particular needs and a suitable alternative cannot be agreed /is not available, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

Cancellation charges as set out in clause 5 may then be payable. You must advise us of any change in or development of any such medical problem or disability as soon as possible.

13. Accommodation, food and facilities
Your GlobalXperience travel experience will include accommodation and meals where stated. It is important to note that the standards of accommodation and facilities vary depending on the country and location of your programme, tour or excursion, and may be of a lower standard than those you are used to in the UK.

You may also be required to share accommodation and/or bathrooms with other participants.
Your Programme Confirmation Pack will include a description of the accommodation, meals and any other relevant information regarding facilities at your programme.

It is your responsibility to check this information and ensure that you understand and accept the level of accommodation and hospitality provided.

14. Changes and cancellation by GlobalXperience
Sometimes we have to make changes to and correct errors in the advertised and confirmed details of our programmes, tours and excursions both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before your arrival date which we can reasonably expect to have a major affect on your travel experience.

If we have to make a significant change to or cancel your confirmed programme, tour or excursion, we will tell you as soon as possible. If there is time to do so before your arrival date, we will offer you the choice of the following options:-

a) (for significant changes) accepting the changed arrangements.
b) transferring to an alternative programme, tour or excursion (as applicable) if we are able to offer you one which is acceptable to you. You must pay the applicable price of the alternative programme, tour or excursion. This may mean your paying more or receiving a refund.
c) cancelling or accepting the cancellation of the programme, tour or excursion affected in which case you will receive a full and quick refund of all monies you have paid to us for that programme, tour or excursion.

Please note, the above options are not available where any change made is a minor one. Please further note that the cancellation or significant change of a programme, tour or excursion does not entitle you to cancel or change any programme, tour or excursion which is booked at the same or any other time without paying our normal charges.

If we have to make a significant change or cancel, we will, depending on the circumstances and when the significant change or cancellation is notified to you, pay you reasonable compensation where appropriate subject to the following exceptions.

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these terms which entitles us to cancel (such as paying on time) or if the change made is a minor one.

Very rarely, we may be forced by unusual events or circumstances (see clause 7) to change or terminate your travel experience after your arrival date but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from any third party), pay you any compensation or meet any costs or expenses you incur as a result.

15. Flights and other Transport
It is your responsibility to ensure that you have arranged for relevant transport to and from the country of your travel experience. Transfers between the airport and your programme, or any other travel arrangements while in the country of your travel experience, are also your responsibility, unless specifically included in your travel experience fee.

Your Programme Confirmation Pack will include information on what transport is provided by the programme and/or your ICR – where transfers and internal transport are not provided, we will endeavour to inform you of alternative options available to you (such as taxis, bus and train services).

Neither GlobalXperience nor your ICR can be held responsible for any travel costs or cancellation / amendment / other fees charged by transport providers (such as airlines) of any nature which you incur due to changes to your travel experience dates which are caused by events outside of the control of GlobalXperience.

16. Complaint Procedure
You must follow the procedure set out in clause 8.
Should you have a complaint which cannot be resolved during your travel experience, please write us at the address below, giving full details of your complaint(s) within 28-days of the end of your travel experience:

GlobalXperience
Cowleaze House
Cowleaze Road,
Kingston Upon Thames
Surrey,
KT2 6DZ
UNITED KINGDOM

We will acknowledge receipt of your complaint within 7-working days. We will investigate your complaint fully which will include liaising with you, the programme, your In Country Representative, members of staff or any other relevant persons or suppliers.

We will revert with a full reply as quickly as possible, but in any event no later than 28 days from receipt of your written complaint.

Disputes arising out of, or in connection with our contract which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).

17. Code of Conduct
All GlobalXperience participants are required to comply with our Code of Conduct, and by agreeing to these terms and conditions you are also agreeing to comply with the Code of Conduct as set out in Appendix A.

18. Termination of our contract
We reserve the right to give you written notice of immediate termination of our contract for:

Deliberate non disclosure and/or the provision of incorrect information about yourself which may affect your suitability for the programme you applied for or participating in our programmes in general:

• Breaking any part of the GlobalXperience participant Code of Conduct.
• Involvement in, or conviction for, any illegal or criminal activity, including the use of substances that are prohibited in your country or the country of your travel experience.
• Behaviour which causes or which in our opinion or that of your organisation is likely to cause danger, upset or distress to any third party or damage to property.

Cancellation charges as set out in clause 5 will be payable and no compensation, expenses or other sum will be paid by us. If termination takes place whilst you are on your travel experience, you will be asked to leave straight away and we will have no further responsibility for you.

We will also be entitled to refuse to allow you to join any subsequent confirmed programme, tour or excursion in which case cancellation charges as set out in clause 5 will be payable and no compensation, expenses or other sum will be paid by us.

19. Brochures, Newsletters and Other Marketing Material
We endeavour to provide accurate and factual information in our marketing materials, including brochures, newsletters and our website. We do no accept responsibility for errors or omissions as there are considered inadvertent. It is your responsibility to check the website for up to date information as changes may occur to your programme after brochures or other material have been printed.

20. The Law and your Protection
These conditions and your contract with us will be governed by English Law. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 16) or by the Courts of England and Wales only.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the programmes booked through GlobalXperience. We provide this security by way of a bond held by the Association of British Travel Agents (ABTA). This means any money you have paid us for an advance booking will be refunded or you will be returned to the point where our responsibility for your programme began if already abroad in the unlikely event that your programme cannot be provided due to our insolvency.

We are a member of ABTA. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct (details available on www.abta.com)

21. Our Liability to You

(1) We promise to make sure that the travel experience arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.

This means that, subject to these terms, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted arrangements.

Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

• your act(s) and/or omission(s) or,

• the act(s) and/or omission(s) of a third party not connected with the provision of your travel experience and which were unforeseeable or unavoidable or,

• unusual events or circumstances as defined in clause 7 above.

(3) Please note, we cannot accept responsibility for any service(s) which do not form part of our contract. This includes, for example, any additional service(s) which your organisation or ICR agrees to provide for you where the service(s) is not advertised by us and we have not agreed to arrange it.

In addition, regardless of any wording used by us on our website, in any of our literature or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided.

If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

(5) As set out in these terms we limit the maximum amount we may have to pay you for any claims you may make against us.

Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a lower limitation applies to your claim under this clause or clause 21(6) below.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the travel experience fee paid by you (excluding insurance premiums and amendment charges) unless a lower limitation applies to your claim under clause 21 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel which in either case forms part of our contract, the maximum amount of compensation we will have to pay you will be limited.

The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Athens convention for international travel by sea).

Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.

When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

(7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your travel experience prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers.

Additionally we cannot accept liability for any business losses.

22. Use of images and/or comments
By agreeing to these terms & conditions, you also give permission for us to use photos we (or our partners / representatives) take of you, and of any written or verbal comments you make during or in relation to your travel experience.

You agree that we may use these photos and/or comments, along with additional information such as your name, age and place of residence, to be included in our website, brochure or other marketing materials without obtaining further permission or compensation to you.

23. Personal Data
GlobalXperience is a data controller as defined in the UK Data Protection Act 1998 (DPA). In order to process your booking, we need to collect certain personal data from you. This data will include your name and contact details, credit/debit card or other payment details, information relating to any medical condition or disability you may have and dietary restrictions which may disclose your religious beliefs.

We need to transfer your personal data to:

• relevant suppliers.
• our In Country Representatives.
• organizations, partners.
• public authorities (e.g. customs and immigration).
• and any other body/third party.

in order to process your application, arrange for your travel experience, provide our suppliers/partners with appropriate information (e.g. medical conditions, dietary requirements etc.) and comply with statutory / legal requirements.

For the same reasons and as set out above, GlobalXperience may need to hold and file your personal data. By agreeing to these terms, you expressly agree for us to pass on personal and sensitive personal data, and to hold/store the same data as set out above.

It should be noted that should your travel experience destination be outside the European Economic Area (EEA), the same level of data protection may not be provided as in your home country by our suppliers.
GlobalXperience will never sell your personal information and our employees are obliged to respect confidentiality. We may want to use your stored information for future marketing purposes (like sending you offers or a brochure). All details you give us will be stored, but we will use only names and contact details for marketing purposes (unless you have asked us not to).

Except where expressly permitted by the DPA, we will only deal with personal data as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

24. Criminal Record Checks (CRB)
GlobalXperience may require you to provide us with a CRB check for certain teaching or community development programmes, in which case all relevant details will be provided in your Programme Confirmation Pack.

Where applicable, GlobalXperience reserves the right to cancel your programme, or arrange for a different arrival date, should you fail to provide us with a satisfactory CRB check within a reasonable timeframe in advance of your departure, in which case we will not be responsible for any costs, expenses or losses incurred by you.

25. Glossary & Terms
Arrival date: the date you are due to start your travel experience

Balance payment: the full travel experience fee minus the deposit

Booking: a booking of a travel experience

Business hours:  the hours your "In Country Representative" is available to help you with routine queries in relation to your programme, this will normally be between 8am and 5pm local time at your destination

Code of Conduct: a set of guidelines and principles that you agree to abide by while participating in a GlobalXperience programme

Contract: contract between you and GlobalXperience
deposit – a £150 non-refundable (except as set out in these terms) administrative charge payable for processing your booking

GlobalXperience, we, us and our: The Ethical Travel Group Limited, with registered address at Manor Place, St Peter Port, Guernsey, GY1 4EW

In Country Representative / Coordinator (ICR) and coordinator: a person with local knowledge and experience that is available for advice and support while at your programme, as well as being your contact in the event of an emergency and a link to your travel advisor and the GlobalXperience team

In writing, also written request: written communication sent by post to our UK office at:
GlobalXperience
Cowleaze House
Cowleaze Road,
Kingston Upon Thames
Surrey,
KT2 6DZ
UNITED KINGDOM

Organisation: the project, entity or establishment that hosts your programme

Participant, you and your: a person aged 18 years or older, who has applied for one of our programmes, tours and/or excursions

Personal Information Form (PIF): a form completed via a link to our website that provides us with important information such as your next of kin’s contact details, your qualifications and experience, medical information etc.

Programme: the volunteer or work experience we offer, which includes activities such as community or conservation work, as well as accommodation, meals etc. where stated and your individual participation in an individual programme

Programme Confirmation Pack (PCP): a welcome pack that includes information on your travel experience and an invoice showing amounts paid and outstanding balance, your insurance certificate (when booked through GlobalXperience), our participant Code of Conduct and any other relevant information

Travel advisor: – the GlobalXperience team member responsible for helping you choose the right travel experience, as well as your point of contact that liaises with your ICR
travel experience – your confirmed programme, tour or excursion – you will have a separate booking and enter into a separate contract with us for each confirmed element and references to travel experience in these terms means the individual confirmed programme, tour or excursion as applicable

Travel experience fee: the total fee due for your confirmed programme(s), tour(s) or excursion(s) and any other confirmed services or products offered by GlobalXperience
terms – these terms and conditions

Tour(s) and/or excursion(s): any tour or excursion (including extreme sports) booked with GlobalXperience unusual events or circumstances – any event or circumstance which we or your organisation or the operator of your tour or excursion could not, even with all due care, foresee or avoid, examples of which are set out in clause 7.

Appendix 1 - GlobalXperience Participant Code of Conduct
GlobalXperience offers this code of conduct as our standards of behaviour, as set by us as a travel programme. This is not limited to us, but includes our In Country Representatives, the accommodation providers and our programme providers in your host country. 

This Code of Conduct is expected of you as a traveller of GlobalXperience. To ensure that you achieve the most out of your programme, this code of conduct offers responsible travel advice and GlobalXperience is committed to providing that. The code of conduct will assist you in being culturally aware of the organisations and the people you will encounter and thus according them with the required respect regarding cultural diversities.

Please note: any breach of the code of conduct, may result in your participation in your chosen programme being terminated without compensation.

This Code is separated into four sections:

• Yourself.
• In Country Representatives.
• Programme Placement.
• Accommodation.

Yourself/;

• Acknowledge that you are representing GlobalXperience and your home country and act appropriately.
• Your host country and its culture should entice you to discover more and to appreciate it.
• Be respectful and tolerant of the local peoples and of their different attitudes and regard all people in respectful and dignified manner.
• Show consideration for cultural differences regarding clothing and dress suitably.
• Comply with your host family or local community regarding alcohol consumption.
• All illegal substances are prohibited. GlobalXperience will terminate your programme contract immediately, should you be found in possession of, or under the influence of any prohibited substance.
• Understand that possible diverse attitudes regarding sexual relationships may exist in your host country and realise that the consequences thereof could damage relationships in your circle of influence.
• Participation in local political demonstrations or illegal activities is prohibited.
• The Duty officer is to be contacted in an emergency only.

In Country Representative (ICR)

• Your assigned ICR will provide you with advice or requests for you to listen to and follow accordingly.
• Your ICR will offer advice on local cultural norms and places of interest to visit.
• Inform your ICR of any planned trips or excursions.
• Your ICR is available 24/7 for emergencies only (normal local business hours for all other general enquiries).

• Should you wish to extend your programme, arrangements and confirmation need to be obtained through your ICR and GlobalXperience (in addition to payments for extended accommodation and insurance).

• Your ICR and GlobalXperience will need to approve any project or accommodation changes requested by yourself, once you have arrived in your host country

Programme placement

• Make an effort to sustain a PMA (positive mental attitude) throughout your travels.
• Be a reliable member of your programme placement (remember you are a valuable member of the team during your visit).
• Project goals will be set and endeavour to work hard to achieve these goals, as this translates to your own personal goals and satisfaction being met.
• Your project supervisor or contact will provide you with instructions or advice for you to listen to and follow accordingly.
• Obey and respect the rules of the placement where you are working.
• Your project supervisor or contact will need to be informed if at any time, you are unable to complete your duties as set out by them.
• Do not accept or participate in any paid work (apart from any TEFL Paid Teaching Placements or Working Holidays in Australia and New Zealand).
• Show consideration for all work related programme materials.

Accommodation
• Accommodation will have differing rules by which you need to abide by.
• Check with your owner of the accommodation before inviting somebody to your room and remember that overnight guests are forbidden.
• If by accident you damage any part of the property, be willing to pay for the damage.
• Your room should be kept clean and tidy.
• Most of the accommodation will be smoke free.
• For security reasons you will need to remain in the accommodation allocated and provided to you.
• Prior to leaving your accommodation please ensure that all outstanding bills are settled.
• If you leave early or go on trips, understand that there will be no refunds for food or accommodation.
• As soon as you arrive at your accommodation, pay your food and accommodation as applicable.